In order to use this website, it is necessary to read the following. Continuing to visit the pages of this website implies that you agree to the terms and conditions of use of the Daosteel.com website.

Daosteel.com website is the exclusive property of DDAO STEEL TERMOPROTECT S.R.L., headquartered in 182 Postarnacu, Dambovita, Romania, registered with the Trade Register under no. J15/625/2018 and VAT number 39428054 (“DDAO STEEL TERMOPROTECT” or “Daosteel”).

This website is available only for individuals or legal entities who can enter into valid contracts in accordance with applicable law or who are already in contractual relations with DDAO STEEL TERMOPROTECT. The website and the services offered through it are not intended for minors.

If we discover that we have unintentionally collected personal data from a minor, we will promptly remove such data from our records, unless we have a legal basis that allows us to store such data. If you believe that your child is using this website, please contact us at dpo@daosteel.com. Depending on the circumstances, we reserve the right to request evidence of parental consent to allow the processing of personal data concerning minors. DDAO STEEL TERMOPROTECT reserves the right to unilaterally modify these terms and conditions, the content, presentation format, and/or structure of the website at any time, with such changes being considered accepted by you if you continue to use the website after the policy is displayed on the website.

You and DDAO STEEL TERMOPROTECT are independent contractors and no agency, partnership, employer-employee relationship is pursued or created by using this website.

DDAO STEEL TERMOPROTECT reserves the right to refuse cooperation with customers who have a history of refused deliveries in their collaboration history.

Access to the website

During the use of the website and its services, you, as a user, undertake to respect the laws in force and not to engage in activities such as cracking, hacking, or similar activities, which endanger the proper functioning of the website, the server, information security, etc. You undertake not to modify, copy, transmit, display, publish, reproduce, create derivative works, or sell any information or services obtained through the website. You undertake to bear any additional costs related to the use of the website, such as those requested by telephone service providers and internet service providers, or financial losses resulting from unauthorized use of the account used for transactions or purchases through this website.

Registration Data

Registering as a user on this website requires you to complete a registration form in which you will enter some mandatory personal data. This data must be current, clear, and complete and must be updated whenever necessary. DDAO STEEL TERMOPROTECT reserves the right to restrict access to the website or certain sections of the website if the information provided by a user is found to be false, incomplete, unclear, or outdated. Information identifying a person as a user (name, surname, address, email address, phone number, etc.) as well as private messages are confidential and will only be disclosed to departments or individuals to whom they are addressed in accordance with the provisions of the personal data protection policy. Registration through an account and password implies certain rules. The chosen words must comply with the law and morality and ensure the security of the account. Each user’s account is personalized and secured by a username and password. It can be canceled by both parties without prior notice (by the user, anytime and for any reason, and by DDAO STEEL TERMOPROTECT if the terms and conditions are not complied with). Transferring, renting, or selling account access data (username and password) to other individuals is prohibited. If a user concludes that, for various reasons, the account access data are no longer secure, it is necessary to change them. The user is solely responsible for the security of their account, as well as for any activity carried out on the website by other persons who have accessed their account.

User account registration

Upon registration and account opening, you become a user and are deemed to have read and agreed to the specified terms and conditions.

User accounts on Daosteel.com are unique based on the email address used to register the account, regardless of the delivery address or the individual or legal entity placing the order. An individual or legal entity may have multiple user accounts.

Benefits of registering as a Daosteel.com user:

  • Ability to track order status, view order history, and prices from the time orders were placed. Order history is associated with each user account.
  • Ability to set stock alerts and receive notifications when certain products become available in stock.
  • Creation of favorite product lists and notification when favorite products are priced lower.
  • Ability to manage (enable or disable) notifications sent by DDAO STEEL TERMOPROTECT (newsletter, notifications, etc.).
  • Ability to save delivery and billing addresses.
  • Ability to save products in the shopping cart.

DDAO STEEL TERMOPROTECT reserves the right to limit user account functionality at any time without prior notice, and current functionalities do not create future obligations for DDAO STEEL TERMOPROTECT.
User account deletion

The user can delete their created account at any time. The action of deleting the account is irreversible. Following account deletion, DDAO STEEL TERMOPROTECT will retain tax-related data regarding orders in its own reporting, in accordance with current legislation.
Order without registering an account

For users who do not wish to register an account, Daosteel.com offers the possibility to place orders without creating a user account. In that case, the data will be saved only for the fulfillment of the placed order and cannot be linked to any subsequent actions, such as order history or accessing real-time order status.
Personal data

On the Daosteel.com website, the user is responsible for the accuracy of the data entered during account creation, as well as during the order placement process on the website. DDAO STEEL TERMOPROTECT cannot be held responsible for errors resulting from the user’s negligence regarding the security and confidentiality of their account and password.

The personal data of the user may be used by DDAO STEEL TERMOPROTECT only for the stated purpose of this website, including but not limited to order confirmation, information about promotions, etc. For more details, please consult the personal data protection and cookie policy section available on the website.
Electronic communications

By accessing the Daosteel.com website, visiting, purchasing products, or sending emails to DDAO STEEL TERMOPROTECT, it is understood that the user consents to receiving notifications from Daosteel.com electronically, including communication via email or announcements on the website related to their order placement.

Copyright

The entire content of the Daosteel.com website, including texts, images, graphics, programs, web graphic elements, scripts, and any other data, is the property of DDAO STEEL TERMOPROTECT and/or its partners and/or its suppliers, and is protected by copyright law and laws regarding intellectual property rights. Their combination (website design) is the exclusive property of DDAO STEEL TERMOPROTECT and is protected by copyright law and laws regarding intellectual property.

Copying, distributing, transmitting, publishing, reproducing, creating a derivative document from any information or service obtained from or through the website is prohibited. The use without the written consent of DDAO STEEL TERMOPROTECT of any of the elements listed above is punishable according to current laws.

All programs used on this website are the property of DDAO STEEL TERMOPROTECT or its program providers and are protected by copyright law.

Transmitting information accessible through the Daosteel.com website to persons or departments of competing companies is prohibited.

If you believe that there are materials on the Daosteel.com website that infringe your copyright, please report the situation by email to copyright@daosteel.com with the subject “Copyright Infringement” and details of the situation.

Trademarks

DDAO STEEL TERMOPROTECT guarantees the user limited access to this website and does not grant the right to download or partially or completely modify the website, to partially or completely reproduce the website, to copy, sell/resell or exploit the website in any other manner, for commercial purposes or contrary to the interests of DDAO STEEL TERMOPROTECT, without its written consent. Writing and editing appropriate reviews for the products listed on the website are not considered partial modification of the website.
Information transmission

Those who access/visit the website can make comments and any other communications, send suggestions, ideas, questions, or other information, as long as their content is not illegal, obscene, threatening, defamatory, does not disrupt in any way the privacy of other individuals, does not violate intellectual property rights, does not contain viruses, texts related to various promotional campaigns, chain letters, mass emails, or any other form of spam. Persons who use a false email address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be sanctioned in accordance with applicable laws.

Fraud

Any attempt to access the personal data of another user or to modify the content of the Daosteel.com website or to affect the performance of the server on which the Daosteel.com website runs will be considered an attempt to defraud the Daosteel.com website and will lead to the initiation of criminal proceedings against the person or persons who attempted such action. Writing and editing reviews appropriate to the products listed on the website are not considered content modification of the site.

Applicable Law. Disputes

By using (visiting or purchasing products from) the website, the user agrees that Romanian laws will govern these terms and conditions, as well as any dispute of any kind that may arise between the user and DDAO Steel Termoprotect srl or its partners. In case of any conflicts between DDAO Steel Termoprotect srl and its customers, an attempt will first be made to resolve them amicably. If an amicable resolution is not possible, the dispute will be settled in court, in accordance with Romanian laws in force.

Price Policy

The prices of the products are those displayed for each individual product and are updated daily.

The displayed prices include VAT.

Products sold to individuals with a 9% VAT rate in accordance with Law 296/2023 are exclusively intended for residential use. The sale of these products to commercial companies/other entities will be made with the application of the standard VAT rate of 19%.

Products sold through daosteel.ro are new, in the original packaging of the manufacturer, and at the time of delivery are accompanied by a fiscal invoice and, if applicable, a warranty certificate.

In case prices or other details regarding products/promotions have been displayed incorrectly, including due to being entered incorrectly into the database, we reserve the right to cancel the delivery of the respective product and to inform the customer by phone/email as soon as possible about the error.

The characteristics of the products presented on the daosteel.ro website are taken/provided by manufacturers/suppliers, and DDAO Steel Termoprotect srl does not assume responsibility for the accuracy of this information. The images are used exclusively for presentation purposes, and the delivered products may differ from the images in any way due to changes in characteristics or design, without prior notice by the manufacturers.

Delivery of Placed Orders

The products in stock will be delivered in 2 working days. In the case of products that are not in stock, a firm delivery term will be communicate, no longer than 14 working days.
 
The delivery will be made through land carriers or by sea delivery, the specific delivery conditions can be established with the beneficiary at the time of order confirmation.

Warranties

The goods sold by DDAO Steel Termoprotect srl, except for products with different mentions in the product pages, benefit from warranty conditions in accordance with the current legislation and the commercial policies of the manufacturers.

Products sold on our website benefit from the legal warranty of conformity.

Right of Withdrawal or Our Return Policy

DDAO Steel Termoprotect SRL offers customers the possibility to return products within 14 calendar days from delivery.

DDAO Steel Termoprotect SRL complies with the provisions of Emergency Ordinance No. 34/2014 regarding consumer rights within contracts concluded with professionals and grants the consumer (individual or group of individuals forming associations) the right to return the products purchased from our website. The return of products can be made in the following situations:

1. You received a different product/other products: if a different product than the one ordered was delivered to you, please notify us as soon as possible so that the product can be returned and replaced with the one ordered. The transportation costs (round trip) will be borne by DDAO Steel Termoprotect SRL.

2. The delivered goods show visible damage: if the received goods show visible damage, you have the right to refuse acceptance, even at the time of delivery, by mentioning this on the transport document. Please check the integrity of the package upon delivery! In this case, please notify us immediately so that we can proceed to send another product (of the same type as the one ordered), in which case the delivery time will be extended with the time necessary to process an order.

3. Without prejudice to the above, the right of withdrawal must be exercised by the consumer within 14 days from the moment the consumer physically takes possession of the products, without being required to justify his decision.

The right to return applies only to products purchased from the daosteel .ro website. The returned product must, as far as possible, be in the same condition as it was delivered (in the original packaging with all the accessories and documents that accompanied it). The return costs (costs related to the courier service) will be borne by the customer, and the reimbursement of the product’s value will be made within a maximum of 14 days from the return.

The customer can check the goods purchased to the extent necessary to determine the nature, characteristics, and functioning of the goods, but the customer must handle and inspect them in the same way as they would be allowed to do in a physical daosteel store. The customer is responsible for any decrease in the value of the goods resulting from their improper handling. If the ordered goods are returned and present the following defects:

  • Scratched, dirty, cut, cracked, or with signs of impact,
  • Traces of liquid,
  • Quantitative deficiencies

We reserve the right to request a fee to restore them to their original condition (if possible) or to cover the price difference resulting from selling the product as second-hand or, at the customer’s option, we will resend the product at his expense.

The customer cannot unilaterally terminate the contract (cannot exercise the right of withdrawal) in the cases provided for in Article 16 of Emergency Ordinance 34/2014.

  • Products per meter, cut, trimmed,
  • Mixed colored paint,
  • Processed wood products (cut, edge-banded),
  • Damaged products not covered by warranty,
  • Products on special order.

Special return conditions:

  • Goods on which unauthorized interventions have been made, those showing signs of wear or excessive use, scratches, chips, dents, mechanical/electrical shocks, products missing accessories, if these non-conformities have not been reported within a maximum of 4 working days from the date of delivery.
  • Bulbs, flashlights, extensions, sockets, batteries, accumulators, and chargers can be returned only if sealed;
  • Protective masks, gloves, disinfectants, etc., can be returned only if sealed.
  • If multiple goods of the same model have been purchased, a return is accepted only if one of them has been unsealed or unpacked.
  • Return requests will be resolved within 14 days from the date of communication to DDAO Steel Termoprotect SRL at office@daosteel .ro or at the contact phone number +40 724 881 270 or based on the contact forms on the website, providing all the necessary information to identify the order and the products subject to the return request. Based on the order identification details, a sales consultant will indicate the location of daosteel /DDAO Steel Termoprotect SRL where the products must be returned. The return can be made directly to the store or, if you prefer, by courier to the indicated address. Please consult the sales consultant to choose the appropriate method of transportation. After returning the products and receiving them in the daosteel /DDAO Steel Termoprotect SRL warehouse, a bank transfer is initiated to the account indicated by the customer to the sales consultant or, in the case of payment by card, to the original card account used by the customer. If the order was delivered by daosteel /DDAO Steel Termoprotect SRL’s own transportation, with cash on delivery payment, there is also the possibility of receiving cash reimbursement for the value of the products. This option is available only if the return is made directly by the customer to the warehouse or store from which the order was initially delivered.

Withdrawal Form from the Contract – This form is sent back completed only if you wish to withdraw from the contract.

Pallet Return

Upon delivery of the materials, the driver will wait on-site for a maximum of 30 minutes for the unloading of the pallets; otherwise, the pallets will need to be returned by the customer within a maximum of 45 days from the delivery date. Identical pallets in good condition can be offered in exchange.

If the pallets are not returned at the time of delivery, you can return the pallets personally within the aforementioned time frame only at the workplace from which the order was packed and delivered. The address of the workplace is mentioned on the invoice.

The refund of the pallet’s value paid by card will be made within 14 working days to the account from which the payment was made.

For cash on delivery orders, if the Euro pallets are returned to the deliverer under the conditions mentioned above, it will no longer be necessary to pay for the pallets.

Any Questions and Complaints

If you have any questions or grievances regarding a product purchased from the daosteel .ro website, please send an email to sugestii@daosteel .ro, mentioning as many details as possible for us to process your message. Please specify your full name, order number, which you can find in the confirmation message received from daosteel .ro following the validation of your order, the date you placed the order, the delivery date and method, as well as the reason for dissatisfaction or the suggestion you wish to make. All this information will facilitate communication between you and Daosteel, so please check carefully that they are fully and correctly inserted in your message.

Reviews displayed on daosteel .ro, review regulations

On the product pages of daosteel .ro, we display reviews made by individuals with a registered user account on the daosteel .ro website. The reviews represent the opinions of customers regarding those goods or services and do not represent the opinion of daosteel .ro.

Reviews are displayed both individually (each review left by customers) and aggregated, using a score as the arithmetic average of all reviews displayed.

Reviews on the daosteel .ro website can only be left by individuals who have purchased those products from the daosteel .ro website starting from September 2022. Prior to this date (September 2022), reviews could also be left by other individuals who purchased the product from other merchants, without Daosteel being able to verify and guarantee this.

daosteel .ro cannot expressly guarantee that users have actually used the respective product or that they provide the reviews in good faith.

When the review is left by a daosteel .ro user who purchased the respective product using the daosteel .ro user account, we will indicate this by displaying “Verified Purchase,” which will accompany the user’s review. daosteel .ro recommends placing additional trust in reviews marked with the “Verified Purchase” label.

Users have the possibility to add photos taken by them with the products being reviewed. By uploading the photos, the user transfers the right of use of the photos to daosteel .ro in any form it deems appropriate.

Review collection method

All users with a daosteel .ro user account who have purchased the product in question can write reviews. Reviews are placed by accessing the product page by a user logged into their daosteel .ro account.

daosteel .ro does not financially reward or provide other benefits to users who write reviews, to maintain their objectivity, but may encourage review writing through other means, for example, but not limited to:

  • Sending emails to users who have purchased the respective products with an invitation to leave a review of the product.
  • Carrying out campaigns to encourage users to write reviews, in order to provide detailed feedback to potential buyers.

Once added to the daosteel .ro website, reviews cannot be edited by the user.

Review moderation and verification

daosteel .ro moderates reviews for the purpose of displaying relevant information and in appropriate language. daosteel .ro approves reviews regardless of whether they are favorable or negative regarding the product.

daosteel .ro’s guidelines for users wishing to post reviews on the daosteel .ro website:

  • Reviews must be written in appropriate language – the use of language containing offensive or defamatory remarks towards any natural or legal person, violent, racist, threatening language, or language inciting illegal acts is not allowed.
  • The review must be objective and refer to the characteristics, functionalities, specifications, or use of the purchased product or service.
  • The review must be rated with a corresponding number of stars, 1 star for a negative review – when the customer does not recommend the product to other customers, 5 stars when the product meets expectations.
  • The photos accompanying the review must be original, taken by the user in association with the product being reviewed.
  • Do not contain references to any other websites/pages or other merchants conducting the same activity as daosteel .ro.
  • The content of the review must not contain references to prices, promotional offers, or contain personal data of the user or a third party.

To the extent that daosteel .ro considers that the review submitted by the user is not in good faith (for example, there is suspicion of placing a review without knowing the product or suspicion of placing the review to manipulate the displayed score), the review will not be published, and the user may be blocked. Review moderation can also be done automatically.

Users should not use the review functionality to submit complaints about the functionality of daosteel .ro products or services. These should be submitted through the contact form to daosteel .ro or using the communications displayed on the Contact page. Submitting reviews is not a method of contact or getting in touch with daosteel.ro.

The duration of keeping reviews and associated information is unlimited.